Cholimaker llc wants you to be completely satisfied with your purchases and we ensure to take every possible step to make that happen. But if for some reason, you are not entirely satisfied with an item you purchased through the Cholimaker llc website, we accept returns and offer refunds subject to the terms and conditions herein this policy.

Kindly note that such Item(s) must be returned to us via tracked postage or courier. Without a verifiable tracking number, you accept the full risk of the item not reaching us. Returns not received by us will not qualify for replacement or refund. You understand that shipping and insurance charges are not refundable.

What happens if the item arrived damaged or with a manufacturing quality defect?

All orders leave our facility is brand new and undamaged condition. If your item arrives damaged, we will gladly replace it for you (or if stocks are exhausted, refund you in full) and reimburse you for any return shipping costs you incur to return the item to us.

While we have made reasonable attempts to accurately display the colors of products, the actual colors you see will depend on your monitor or mobile device and may not be accurate as intended by us and as such, certain color difference claims may not be eligible for a refund or exchange. Nevertheless, you can request a refund where an entirely different color from what you purchased on the website is shipped to you.

Please send us a copy of the receipt via email for any shipping costs you incur.

All claims for damaged items must be made within 24 hours from the time of receiving your order. It is important that you open your order as soon as you get it, and notify us immediately if there is any damage. If no claim for damage is made within 24 hours of delivery, no action will be taken.

What happens in the event that I want to make exchanges?

We allow for a 14-day exchange period from when the carrier has confirmed delivery to the residence or address to when an exchange request has been submitted subject to the following conditions:

1. Items must be unused and in brand new condition. You may only exchange for an item of equal or lesser value.
2. You will be responsible for all exchange shipping charges unless the exchange results in a defective or damaged item, in which case you will be responsible for the initial shipping charge.
3. All exchanges/ returns will be inspected once shipped back to our facility to verify any recorded defects.
4. It is recommended that you take photos before sending out any exchanges even if they are brand new. This is for your protection so that you are not held liable for any damage that may occur when shipping an item back. When sending photos, please include the name of the representative with whom you spoke and the order number.

Refunds

Following a cancellation/return request, subject to the Terms herein, we will refund you the price paid for the cancelled/returned order (or part of the order cancelled). We will refund you using the same means of payment as you used to pay for your order or purchase. We reserve the right to make a deduction from the amount of the refund for loss in value of the goods returned where the goods show signs of use; for these purposes, use includes handling the goods beyond what is necessary to establish the nature and characteristics of the goods. We may withhold any refund until we have received the goods or you have supplied proof of return for the goods.

Items that were purchased on sale or with the use of discount codes shall not be eligible for returns, exchanges and refunds except in the event that it has a manufacturer defect.

Questions and concerns?

Please email us support@Cholimaker.com or infor@cholimaker.com for any question(s).